Survey Results: New Hours and Evening Classes
Wow! The last time we did an online survey we received 31 responses. As of 1:00 p.m. today we'd received 189 responses to the survey that was sent out last week. Thanks to everyone who responded. Special appreciation to the 130 people who took the time to write a comment at the end of the survey about how we're doing in general. I'm pleased to report that out of 130 comments there were only two negative comments. One was about an issue that we'd already been discussing here (related to classes) and you'll read more about the solution to that in an upcoming newsletter. All of the other comments were overwhelmingly positive with a few great suggestions sprinkled in. Believe me when I say that we take every single comment and suggestion very seriously.
As far as the specific questions about hours and evening classes, you spoke and we listened. Based on your feedback here's the plan:
We asked about staying open later. It was interesting that several of you commented that what you'd really like is for Cortez Quilt Company to open a bit earlier. So, we're doing both. Effective Monday, July 27 our new hours will be Monday through Saturday from 9 a.m. until 6 p.m.
Beginning in September we will offer one evening class each month. If the classes are well-attended we will expand to offer additional evening classes. We'll also offer occasional Sunday afternoon classes.
Thank you all again for participating in the survey. We try very hard to be responsive to the needs of our customers and hope that these two changes will support you in supporting us! ~ Karen